Your privacy is our top priority. This document clearly explains how m99 collects, uses, stores, and protects your personal information as a member of our platform. We operate with full transparency — nothing is hidden.
M99 has never sold, rented, or shared your personal data with third parties for marketing purposes without your consent. All information collected is solely used to enhance your gaming experience and ensure the security of your account.
Welcome to the m99 Privacy Policy page. At m99, we understand that your trust is our most valuable asset. As an online gaming platform trusted by hundreds of thousands of Malaysian players, we take every aspect of your personal data protection seriously.
This Privacy Policy ("Policy") describes our practices for collecting, processing, storing, and protecting the personal information you provide when registering for and using the m99 platform. This Policy applies to all users of m99.cx and all services provided under the m99 platform.
Note: By registering an account or using the m99 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact our support team for assistance with closing your account.
M99 is an online gaming platform operating under the domain m99.cx, offering a wide range of entertainment including slots, live casino, table games, and more to users in Malaysia. We are committed to upholding internationally recognised data protection principles across every aspect of our operations.
This Policy covers all data processing activities carried out by m99, including information collected through the website, mobile app, customer support interactions, and all our official communication channels. We respect every individual's right to privacy and are committed to ensuring your data is always handled with the utmost integrity.
M99 collects your personal information through several means — directly from you during registration, automatically while you use the platform, and in certain situations, from trusted third-party sources for identity verification purposes.
| Data Category | Data Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Registration form & KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account number, transaction records, deposit & withdrawal history | In-platform transactions |
| Technical Data | IP address, device type, operating system, web browser | Automatically upon access |
| Usage Data | Game history, game preferences, betting patterns | In-platform activity |
| Communication Data | Support chat logs, emails, feedback | Interactions with the m99 team |
We only collect information that is strictly necessary to provide the services you request. We do not collect sensitive information such as biometric data, health information, or your political views.
Every piece of information we collect has a clear and legitimate purpose. m99 does not use your data for purposes unrelated to the provision of platform services without first obtaining your explicit consent.
M99 does not sell, rent, or disclose your personal information to any third party for their own marketing purposes. However, there are limited situations where data sharing is necessary to enable us to provide services to you.
All third parties working with m99 are subject to strict data protection agreements and are audited regularly to ensure compliance with our data security standards.
M99 continuously invests in enterprise-grade security infrastructure to ensure your personal data is always protected against unauthorised access, use, or disclosure.
While m99 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and not sharing your login credentials.
M99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the m99 platform.
As an m99 member and owner of your personal data, you have certain rights that we fully respect. Below is a summary of your rights and how to exercise them.
You have the right to request a copy of all personal information we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in our records.
Under certain circumstances, you have the right to request deletion of your personal data from our systems.
You have the right to request that we restrict how we process your data in certain circumstances.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, contact the m99 customer support team via the in-platform live chat. We will process your request within 30 business days.
M99 retains your personal data for as long as your account is active and for the period required after account closure to meet legal obligations, resolve disputes, and enforce our agreements.
When data is no longer required, m99 will securely delete or anonymise the information to ensure it cannot be recovered or reused.
M99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to notifying you of any material changes.
When we make significant changes to this policy, we will display a prominent notice on the m99 homepage and/or send a notification to the registered email address on your account at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the latest version of the Privacy Policy.
We encourage you to review this page periodically. The "Last Updated" date at the top of this page indicates when the Privacy Policy was last revised.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.
We take every privacy complaint seriously and are committed to resolving them fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your country.
More than just a written policy — m99 enforces real data protection through technology and industry best practices.
Every bit of data exchanged between you and m99's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
M99 has never and will never sell your personal data to advertisers or data brokers. Your information is used solely to improve our services and the security of your account.
You may access, amend, or request deletion of your personal data at any time. m99 makes this process straightforward so you always retain full control over your own information.
The m99 platform undergoes regular security audits by accredited independent firms, ensuring our data protection infrastructure consistently meets the latest international standards.
In the event of any security incident involving your data, m99 is committed to notifying you within the stipulated timeframe without delay.
M99 complies with all applicable data protection requirements, ensuring your data is managed in accordance with recognised and enforced legal frameworks.
With robust data protection and a transparent privacy policy, you can focus on enjoying the best gaming experience without worrying about the security of your personal information. Join millions of m99 members today.